Can't connect to the Internet?

EU has an DELL PC with WINDOWS XP HOME EDITION w/Service Pack 2 and all the updates installed. EU was having issues connecting to the Internet and was not able to get online.
Everytime he used his Internet Explorer he was getting "This page cannot be displayed".
So I went to fix the issue. I checked the physical connections from the Modem (SPEEDSTREAM) to his PC. Which goes like this.
PHONELINE--------MODEM---------PC.
From the phone jack make sure that there is no filters or if the ISP needs a filter make sure there is one. In this case the ISP (SUREWEST) doesn't require filter. So the Phone line from the jack goes directly to the SPEEDSTREAM MODEM and then the Modem to the PC via Ethernet cable into the Network Card on the back of the PC.
Generally if you see lights on the NIC CARD then you know that the Cable is ok.
So once those connections were ok. The next step is to check for IP Address.
This can be done by going to IPCONFIG screen from the Dos Menu in Windows.
Once you get to the Dos prompt then type in IPCONFIG and see if you get a IP ADDRESS.
If you do then you know that your NIC CARD on your PC is working.
This screen will tell you if you don't pull anything. Then you need to check the drivers on the NIC card to make sure that they were installed properly.
But this one did pull an IP ADDRESS and I was able to ping the ADDRESS.
So I needed to contact the ISP to see if there is phone line issues with this home.
I went and called SUREWEST on their TECH SUPPORT LINE and waited for 15 mins and then got through to someone who didn't really know what to do since I was a tech and ran through all the trouble shooting steps which are:

Step 1
Reboot PC
Step 2
Turn off the Modem
Step 3
Turn on the Modem
Step 4
Turn on the PC.

This is called POWERCYCLE the modem so it can give another IP ADDRESS since this is a DHCP. (In case you don't know what this means Dynamic Host Configuration Protocol, a protocol for assigning dynamic LP addresses to devices on a network. With dynamic addressing, a device can have a different IP address every time it connects to the network)

After talking to a couple of Reps over the phone they had determined that the phone lines were static and were going to send a Phone Tech to check them.

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RESOLVE ISSUE

Contact ISP before contacting your PC technician because most likely there will be a problem with the ISP connection not your PC.

SUREWEST CONTACT INFO LINK is below.
http://www.surewest.com/contact/